Return Policy

At Bolzzen, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. Our return policy ensures that you can shop with confidence, knowing that we have your best interests in mind.

14-Day Return Window

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item. This gives you ample time to thoroughly evaluate your purchase and decide if it meets your expectations.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it- Brand spanking new.
  • It should be unused, with all tags and stickers still attached.
  • The item must be in its original packaging, not damaged.
  • You must provide the receipt or proof of purchase.
  • A 5% restocking fee is charged.
  • Please note shipping and payment gateway costs are not refundable. 

Please note that items that do not meet these criteria will not be eligible for a return.

Initiating a Return

If you wish to initiate a return, please contact our customer support team at Our dedicated team will guide you through the return process. You will be responsible to ship back to us.

Return Address

All returns should be sent to the following address:

17 Orielton Road, Smeaton Grange NSW 2567

Damages and Issues

We understand that sometimes unforeseen circumstances may occur during shipping. If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. Our team will evaluate the issue and make it right.


While we strive to accommodate all returns, there are certain items that cannot be returned:

  • Sale items
  • Gift cards

Unfortunately, we cannot accept returns for these specific items.


If you wish to exchange an item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item. This will expedite the process and ensure a smooth exchange.


Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at Our team will assist you in resolving any refund-related issues.

At Bolzzen, we value your satisfaction and are committed to providing exceptional customer service. If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team.