At Bolzzen, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the unused item(s) in its original packaging to us for a full refund or exchange within 30 days of the purchase date. Please note that shipping and handling fees are non-refundable.
To initiate a return, please follow these steps:
- Contact us at via the Contact page to request a return authorisation number (RA#). Please include your order number and the reason for the return in your email.
- Once you receive the RA#, pack the item(s) securely in the original packaging. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
- Once we receive your returned item(s), we will process your refund or exchange within 14 business days. Refunds will be issued to the original payment method.